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TASK

Computer User Support Specialists

ID

work_computer_mathematical/computer_user_support_specialists

Type

TASK

Children

16

Child Nodes (16)

ATOMIC

Oversee the daily performance of computer systems.

ATOMIC

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

ATOMIC

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

ATOMIC

Answer user inquiries regarding computer software or hardware operation to resolve problems.

ATOMIC

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

ATOMIC

Confer with staff, users, and management to establish requirements for new systems or modifications.

ATOMIC

Enter commands and observe system functioning to verify correct operations and detect errors.

ATOMIC

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

ATOMIC

Refer major hardware or software problems or defective products to vendors or technicians for service.

ATOMIC

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

ATOMIC

Develop training materials and procedures, or train users in the proper use of hardware or software.

ATOMIC

Inspect equipment and read order sheets to prepare for delivery to users.

ATOMIC

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

ATOMIC

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

ATOMIC

Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

ATOMIC

Modify and customize commercial programs for internal needs.