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TASK
Bill and Account Collectors
ID
work_office_admin/bill_and_account_collectors
Type
TASK
Children
15
Child Nodes (15)
ATOMIC
Record information about financial status of customers and status of collection efforts.
ATOMIC
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
ATOMIC
Locate and monitor overdue accounts, using computers and a variety of automated systems.
ATOMIC
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
ATOMIC
Advise customers of necessary actions and strategies for debt repayment.
ATOMIC
Answer customer questions regarding problems with their accounts.
ATOMIC
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
ATOMIC
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
ATOMIC
Receive payments and post amounts paid to customer accounts.
ATOMIC
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
ATOMIC
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
ATOMIC
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
ATOMIC
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
ATOMIC
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
ATOMIC