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TASK
Customer Service Representatives
ID
work_office_admin/customer_service_representatives
Type
TASK
Children
13
Child Nodes (13)
ATOMIC
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
ATOMIC
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
ATOMIC
Check to ensure that appropriate changes were made to resolve customers' problems.
ATOMIC
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
ATOMIC
Determine charges for services requested, collect deposits or payments, or arrange for billing.
ATOMIC
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
ATOMIC
Refer unresolved customer grievances to designated departments for further investigation.
ATOMIC
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
ATOMIC
Review insurance policy terms to determine whether a particular loss is covered by insurance.
ATOMIC
Solicit sales of new or additional services or products.
ATOMIC
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
ATOMIC
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
ATOMIC