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TASK
Hotel, Motel, and Resort Desk Clerks
ID
work_office_admin/hotel_motel_and_resort_desk_clerks
Type
TASK
Children
20
Child Nodes (20)
ATOMIC
Greet, register, and assign rooms to guests of hotels or motels.
ATOMIC
Contact housekeeping or maintenance staff when guests report problems.
ATOMIC
Issue room keys and escort instructions to bellhops.
ATOMIC
Make and confirm reservations.
ATOMIC
Verify customers' credit, and establish how the customer will pay for the accommodation.
ATOMIC
Keep records of room availability and guests' accounts, manually or using computers.
ATOMIC
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
ATOMIC
Review accounts and charges with guests during the check out process.
ATOMIC
Record guest comments or complaints, referring customers to managers as necessary.
ATOMIC
Compute bills, collect payments, and make change for guests.
ATOMIC
Transmit and receive messages, using telephones or telephone switchboards.
ATOMIC
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
ATOMIC
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
ATOMIC
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
ATOMIC
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
ATOMIC
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
ATOMIC
Date-stamp, sort, and rack incoming mail and messages.
ATOMIC
Arrange tours, taxis, or restaurant reservations for customers.
ATOMIC
Deposit guests' valuables in hotel safes or safe-deposit boxes.
ATOMIC