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TASK
Switchboard Operators, Including Answering Service
ID
work_office_admin/switchboard_operators_including_answering_service
Type
TASK
Children
19
Child Nodes (19)
ATOMIC
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
ATOMIC
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
ATOMIC
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
ATOMIC
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
ATOMIC
Record messages, suggesting rewording for clarity or conciseness.
ATOMIC
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
ATOMIC
Relay or route written or verbal messages.
ATOMIC
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
ATOMIC
Place telephone calls or arrange conference calls as instructed.
ATOMIC
Process incoming or outgoing mail, packages, or deliveries.
ATOMIC
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
ATOMIC
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
ATOMIC
Monitor alarm systems to ensure that secure conditions are maintained.
ATOMIC
Contact security staff members when necessary, using radio-telephones.
ATOMIC
Complete forms for sales orders.
ATOMIC
Answer simple questions about clients' businesses, using reference files.
ATOMIC
Stamp messages with time and date and file them appropriately.
ATOMIC
Keep records of calls placed and charges incurred.
ATOMIC