Back to Explore
TASK
Telephone Operators
ID
work_office_admin/telephone_operators
Type
TASK
Children
14
Child Nodes (14)
ATOMIC
Observe signal lights on switchboards, and dial or press buttons to make connections.
ATOMIC
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
ATOMIC
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
ATOMIC
Update directory information.
ATOMIC
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
ATOMIC
Perform clerical duties such as typing, proofreading, and sorting mail.
ATOMIC
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
ATOMIC
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
ATOMIC
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
ATOMIC
Interrupt busy lines if an emergency warrants.
ATOMIC
Provide assistance for customers with special billing requests.
ATOMIC
Provide relay service for users who are deaf or hard of hearing.
ATOMIC
Keep records of calls placed and received, and of related toll charges.
ATOMIC