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TASK
First-Line Supervisors of Gambling Services Workers
ID
work_personal_service/first_line_supervisors_of_gambling_services_workers
Type
TASK
Children
30
Child Nodes (30)
ATOMIC
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
ATOMIC
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
ATOMIC
Perform paperwork required for monetary transactions.
ATOMIC
Respond to and resolve patrons' complaints.
ATOMIC
Greet customers and ask about the quality of service they are receiving.
ATOMIC
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
ATOMIC
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
ATOMIC
Monitor payment of hand-delivered jackpots to ensure promptness.
ATOMIC
Explain and interpret house rules, such as game rules or betting limits, for patrons.
ATOMIC
Establish and maintain banks and table limits for each game.
ATOMIC
Reset slot machines after payoffs.
ATOMIC
Answer patrons' questions about gaming machine functions and payouts.
ATOMIC
Record the specifics of malfunctioning machines and document malfunctions needing repair.
ATOMIC
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
ATOMIC
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
ATOMIC
Report customer-related incidents occurring in gaming areas to supervisors.
ATOMIC
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
ATOMIC
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
ATOMIC
Exchange currency for customers, converting currency into requested combinations of bills and coins.
ATOMIC
Evaluate workers' performance and prepare written performance evaluations.
ATOMIC
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
ATOMIC
Clean and maintain slot machines and surrounding areas.
ATOMIC
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
ATOMIC
Record, issue receipts for, and pay off bets.
ATOMIC
Determine how many gaming tables to open each day and schedule staff accordingly.
ATOMIC
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
ATOMIC
Establish policies on types of gambling offered, odds, or extension of credit.
ATOMIC
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
ATOMIC
Interview and hire workers.
ATOMIC